We provide an one-year
warranty service from the date of the original retail purchase that involves
defects in the product or workmanship.
service includes free repairs for the product however some exclusions can be
Free Repair :
1. Repairs involving simple chain disconnections due to separations within
linkages (charges will be made if it involves disconnections with in pearl chains or disconnection between
2. Dislocated Faux Pearls and Cubic Zirconia (Gemstones excluded), hook type
2. Size Changes
3. All A/S due to customers negligence, broken chain pearls, broken chains,
dislocated ear posts etc…
Please be aware
that the warranty excludes damages resulting from the customers own negligence,
accidents, modifications or other causes that are not defects in materials and
A. Visit S_S.IL Showroom
Jamwon-dong, Seocho-gul, 49-31, Saintvill 1F, Seoul, Korea
Office Hours: Mon – Fri 10:00 ~ 8:00 (Lunch Break: 12:00 ~ 13:00)
By visiting our showroom in-person simple repair can process immediately.
Seocho-gu, 49-31, Saintvill 2F, Seoul, Korea
1. Please check the repair availability of your product through our website Q&A
page or call +82.070.4115.8223.
2. Please write down the desired A/S request and enclose it with your
3. Please use your desired courier service for delivery (every shipmemt
should be paid in advance).
4. Once we go through your product, we will inform you with the total repair
and courier cost. Please deposit the cost to the directed payment method.
5. After the payment has been confirmed, your product will be sent and the
service will be completed.
understand that we can only the exact repair cost once the repair has been completed (an estimate cost will be provided when we go over your product).
* Please be aware that the shape and color may not be the same as the
original when replacing gemstones or freshwater pearls.
* All repairs are conducted as a first come first served basis.
* The processing time may vary depending on the product.
- Re-plating: 1 ~ 2
- Simple chain
disconnections involving linkage: 1week
- Gemstone, pendant
replacements or any replacements that require reproduction : 2~3weeks
We do not take any responsibility for damages caused by customer’s
negligence, accidents, modifications or products that have passed the warranty